No matter how resolute one becomes to strengthening their own emotional intelligence level, the fact remains that people around them aren’t necessarily emotionally intelligent. For that matter, even when aware of the emotional intelligence concept, people don’t always want to grow. That leaves an emotionally intelligent individual on an island in a low emotional intelligence Read More

Management Monday: Managing and Motivating Introverts Modern business is all about extroverts, teams and collaboration, which is great. However, history has proven that it’s important not to overlook the value of introverts. The world recognizes introverts such as Warren Buffet, Jo Rowling, Johnny Depp, Audrey Hepburn and Steven Spielberg as some of the most impactful Read More

Management Monday: Building Employee Engagement by Showing Appreciation At first, building and engaging a team sounds ideal and simple. Winning sports teams like the Connecticut Huskies and America’s favorite superheroes, The Avengers, make it look so easy. The thought process typically starts with needing specific skills to help achieve goals. Unfortunately, the art of constructing Read More

Management Monday: Managing Personal Accountability American Hustle claimed 10 Academy Awards and seems to have won America’s love as an instant classic film. Even after weeks in the spotlight, leading actress, Jennifer Lawrence is still grabbing headlines for her edgy performance. And sure, it’s good entertainment. Unfortunately, the “hustle” mentality portrayed by the fictional characters Read More

Persuasion can be the dreaded “sour milk” of a conflict resolution “party” or the crowd favorite “fruit punch.” Persuasion can easily sour or strengthen a communication process, based on the approach. Tasting effective persuasion is the result of following the recipe correctly. And when two sides disagree, it’s easy for flavors to clash. Whether it Read More

Indra Nooyi has been at Pepsi for 17 years. PepsiCo is currently the biggest food and beverage company in North America, and Indra holds the reins as CEO. She manages a corporate family of over 300,000 employees. It’s not surprising that she is a valued and influential leader in the business world. During her career, Read More

Management Monday: Managing Rejection Most Human Resources professionals know that no matter how poorly written a resume or how badly spoken a candidate, it is never appropriate during the employee selection process to treat a candidate with anything less than respect. Unfortunately, employers don’t always stick to that sensible rule when rejecting candidates. In fact, Read More

Mark Zuckerberg co-founded Facebook which is one of the most popular websites today. Not only did he found the company, but he’s stuck by it in good times and bad. As a result, Facebook looks to a promising future. In 2010, he was named person of the year by TIME and his net worth is Read More

Sometimes the root of conflict resolution seems as elusive as the hit TV show Scandal. Scandal’s Olivia (played by Kerry Washington pictured to the right) is often shocked by the actions of others, for example when Fitz doesn’t treat her with respect. This kind of shock, frustration and confusion is no stranger in the face Read More

Persuasion is a key element of conflict resolution and negotiation. Being persuasive is also key to effective leadership. However, skills of persuasion don’t necessarily come naturally to everyone. With that in mind, below are some tips for persuasion. Tips for Persuasion: 1) Focus on emotional appeal2) Utilize the persuasion tools model3) Use emotional intelligence to Read More